Siebel CRM Consulting

Customer Relationship Management

Identify and maximise your most profitable relationships

In today’s world, winning new customers and retaining existing customers has become the business challenge. Customer facing aspects involve complex sales, marketing and service processes that need to be managed optimally in order to grow a business. CRM systems that enable these processes must be implemented in a way that helps customers receive faster return on their investment. Since the CRM systems manage customer facing aspects of the business, it is crucial that the changes these systems bring are adopted rapidly by customers and employees.

Our CRM team is experienced with business, processes, technical and user aspects of CRM implementations

Inatech offers the following services for Siebel implementations

Inatech’s delivery Methodology - Business Empowerment Artifacts & Methodologies (I-BEAM™) lowers project delivery risks, while targeting on time and within budget delivery. I-BEAM™ is based on the Software Development Life Cycle (SDLC) model and provides a framework for solutions delivery. It allows software projects to be developed in a controlled fashion and assures high levels of success and repeatable solutions.

Offerings

Inatech's cross functional team with vertical industry knowledge, IT skills and project management will assist you to quickly realize your CRM initiative. Our implementation will cover:

• Functional study & roadmap design
• Customisation & configuration
• Best practices consultation
• Process integration
• Data migration
• Program Management
• Performance & scalability testing
• Training of functional and IT users
• Knowledge transfer

Siebel CRM

Oracle Siebel CRM enables organisations to transform the customer experience. With solutions tailored to more than 20 industries, Siebel CRM delivers:

• Comprehensive CRM Capabilities
• Tailored Industry Solutions
• Role-based customer intelligence and pre-built integration

Siebel CRM on Demand

Siebel’s software-as-a-service CRM solution provides the latest Web 2.0 capabilities for boosting collaboration and productivity. Its innovative features such as social CRM capabilities enable increased collaboration and further improve ease of use resulting in higher productivity and effectiveness.

With Inatech, clients can expect a lower Total Cost of Ownership (TCO) and a higher return on their technology investment. Our strengths differentiate us from other providers of CRM services:

• Fixed-bid projects to deliver within budget
• Right-shoring for cost effective project delivery (On-shore/Off-shore Project Management, On-shore analysis, Off-shore Delivery Center)
• Team of ex-Oracle/Siebel experts with deep domain knowledge
• Proven customer successes
• Proprietary I-BEAM™ methodology to minimize oversights for on-time delivery
• SEI CMM Level 5 certified processes to provide a streamlined approach

Inatech’s Experience in Siebel CRM

• Integration of Siebel CRM with Oracle EBS Modules
• Enterprise Application Integration (EAI) of Siebel with Legacy Systems
• Configuration and Extension of Siebel Applets & Customization using eScripting
• Extension of Siebel to Order Management, Product and Pricing, Campaign Management, List Management systems.
• Migration of Siebel from AIX to Linux Platform