Customer Relationship Management (CRM)

Siebel and Microsoft CRM Services: Make the customer the center of your business!

In today’s world, acquiring new customers and retaining existing customers has become very challenging. With the internet becoming pervasive, implementing interactive customer facing systems has become increasingly important. Making these systems effective requires in-depth understanding of customers. A robust system can support building loyalty in a commoditized environment.

Customer facing aspects involve complex sales, marketing and service processes that need to be managed optimally in order to grow business. Inatech Solutions has proven experience in CRM implementation using Siebel/Oracle and Microsoft products.

Inatech’s team is well versed with business, process, technical and user aspects of CRM implementations. We offer the following services for Siebel and Microsoft CRM implementations:

• CRM roadmap design
• End to end full cycle implementation projects
• Best practices consultation for all phases of implementation projects
• Consulting services for Program Management
• Change Management consulting for end user communities
• End user training programs
• Business Analysis Services for business process design
• Performance and scalability testing

Inatech’s complete technology solutions for enterprise and mid-market organizations under the information management practice include:

• Business Intelligence (BI)
• Enterprise Business Rules Management Systems (BRMS)
• Customer Relationship Management (CRM)
• Enterprise Search
• Pre-built Applications